English 
Hitachi Solutions, Ltd. will begin offering a “Network Path Self-Monitoring Service” from February 5th that monitors and analyzes the access status of in-house networks and wide area networks, and displays the location of a problem and the scope of its impact in real time on devices used by employees.
This service utilizes Cisco ThousandEyes to collect and analyze observability information on network configurations and access routes, and display the occurrence of failures in an easy-to-understand manner on employees’ PCs and mobile devices. This helps to alleviate the stress and frustration employees feel when they are unable to connect to the network, and helps to improve the Digital Employee Experience (DEX)*3. By identifying and informing the IT support department of the location of the failure and the extent of its impact, the number of inquiries from employees is reduced, allowing them to focus on recovery work.
日立ソリューションズは、今後も多くのクラウドサービス導入支援で培った豊富な知見とノウハウを活かし、企業経営のDEX向上に貢献していきます。
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背景
近年、ITシステムは競争力を左右する重要な要素となっています。また、企業のデジタルシフトの加速やリモートワークの普及に伴い、生産性向上や業務効率化に向けたDEXの改善や関連ソリューションが注目されています。快適なIT環境の提供とDEX向上への取り組みは、企業の成長を加速させる上で非常に重要です。
Hitachi Solutions has been providing implementation support, training, and technical support for “Cisco ThousandEyes,” a solution that visualizes and monitors the access status of corporate networks and wide area networks, since 2020. Therefore, in order to enable customers to utilize “Cisco ThousandEyes” by improving their DEX, we have decided to provide this new service that conveys information for IT support departments in an easy-to-understand manner to general employees.
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