会話音声AI SaaS「IVRy」、"Salesforce "との協業を開始

IVRy,Inc.は、この度 セールスフォース for its conversational voice AI SaaS “IVRy“.

In recent years, there is a growing recognition that building long-term relationships with customers and providing excellent customer experiences leads to a company’s competitive edge. The market for CRM (Customer Relationship Management) tools is expanding rapidly, and in Japan, one survey predicts that the domestic CRM application market size in 2023 will be 249,786 million yen, an increase of 13.4% from the previous year, and many companies are working to collect, analyze, and utilize customer information. However, implementation and operation costs, as well as the increased burden on staff due to information input, have been cited as issues.

こちらもお読みください： オンライン人材マッチングプラットフォームの株式会社クラウドワークス、キーパーソンアプローチの営業支援SaaS "AUTOBOOST "を導入

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また、従来の電話応対業務では、電話での会話内容を自動的に蓄積している企業は少なく、顧客情報を迅速に把握することが難しかったため、顧客満足度の向上やマーケティング戦略への活用が困難でした。

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