English 
Virtualex Consulting Co., Ltd. is pleased to announce that it has begun providing its cloud CRM service ” Virtualex iXClouZ” , which supports customer support operations at call centers and customer support centers, to Keihan Electric Railway Real Estate Co. , Ltd.
Guided by its mission of “supporting people’s lives and building a better future,” Keihan Real Estate is engaged in a wide range of real estate businesses both in Japan and overseas, including the development of condominiums and hotels under its own unique brand, the sale of detached houses, renovations, and housing brokerage.
Furthermore, through innovative initiatives such as Kuzuha Rose Town, Japan’s first public-private partnership new town, and the urban housing revitalization project Machinaka Home, we are contributing to the development of local communities and improving living environments. We are promoting urban development that meets the needs of the times, while continuing to take on the challenge of realizing sustainable urban development. We have built up a solid reputation and a track record as a partner that shapes the future while supporting people’s lives.
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同社は、顧客とのコンタクト履歴を一元管理し、より良いサービスを迅速に提供するため、IX-Crowdsの利用を開始しました。その結果、以下のような課題を解決し、要望を実現できる見込みです：
- 複数の問い合わせ窓口で顧客情報を共有したい
- さまざまな問い合わせに対応するため、入力フィールドをスムーズにカスタマイズしたい
- フォローアップとエスカレーションの時間を短縮したいですか？
- 顧客情報や対応履歴の確認時間を短縮し、入力漏れやミスを防ぎたい
- 接客のための情報検索プロセスを効率化したい、など。
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日本語