English 
IVRy Inc., which provides the conversational voice AI SaaS “IVRy,” is pleased to announce that it has developed technology that uses AI to analyze conversation content and generate new Q&A, and will fully launch this as a “voice recognition Q&A” function from April 2025.
“Voice Recognition Q&A” not only answers inquiries from outside the company by referencing existing Q&As (frequently Asked Questions and Answers), but also analyzes call data and generates and recommends new Q&As to be added from the results. Not only does it enable prompt responses to inquiries by AI, but it also enables anyone to easily enrich Q&As without any hassle. If an answer cannot be found from existing Q&As, the AI will transfer the call to the appropriate department or person in charge depending on the content of the call.
労働人口の減少に伴い、企業は電話応対業務の効率化と顧客体験の向上を迫られています。多くの企業が電話応対業務の効率化に取り組んでおり、当社サービスでは累計25,000件以上のアカウントを発行しています。
こちらもお読みください： オズビジョンとパープレクシティが戦略的パートナーシップを締結
While many of our customers who use IVRy have made positive comments such as “We have achieved business efficiency,” “It has led to improved customer satisfaction,” and “It has led to increased sales,” there were also needs such as “We want AI to respond to inquiries that AI can answer,” and “We want inquiries to be completed by voice for customers who are not good at push operations.” In response to such opinions, we developed “Voice Recognition Q&A” as an additional function with the aim of further achieving business efficiency and improving customer satisfaction.
With “Voice Recognition Q&A,” AI automatically generates Q&As suited to businesses based on call data with customers, and the more you use IVRyAIが進化すればするほど、より多くの質問に自動応答できるようになります。
ソース PRタイムズ
日本語