English 
livepass Inc. is pleased to announce that it is evolving from its traditional video-based service model to a more essential “digital customer service experience,” entering a new phase in which it will support companies in reforming their customer experience (CX).
By combining the safety and security of personal information management through patented technology with our proprietary “customer issue estimation technology,” we will accelerate the provision of our product lineup as “livepass AI Agent,” which dramatically improves CX throughout the entire customer service process, from site visits, applications, inquiries, recommendations, and analysis. In addition, we will release our first new product, “livepass QA,” an FAQ matching solution, today, July 31, 2025.
livepass combines generative AI and human knowledge with its patented personalized video technology. By providing new “human-AI collaborative solutions” tailored to each individual customer, it supports the activities of client companies in a variety of fields, including marketing, customer support, and internal business support.
こちらもお読みください： 東京ガス、AI VoCソリューション「RightVoC by KARTE」を採用
ライブパスAIエージェント人間のようなデジタルカスタマーサービスのための統合プラットフォーム
製品の進化：カスタマージャーニーに対応する4つのカスタマーサービスチャネルと1つの分析プラットフォーム
これまでのライブパス・キャッチ（パーソナライズド動画）サービスに加え、カスタマージャーニーに合わせた新たな接客チャネルを開発し、2026年度までに統合的な接客体験を実現します。また、お客さまの行動を統合的に分析するプラットフォームの提供も予定しています。
All of these are built around livepass’s patented technology and problem estimation technology, in addition to the consulting and creative design capabilities that we have cultivated over the years, and we aim to “digitize the customer service process itself” rather than just videos.
特許技術による安心・安全な設計思想と他社との差別化
Although livepass AI Agent is an agent, it is designed to minimize the collection of personal information. The AI will first dig deep into the user’s needs and promote decision-making with personalized video presentations. After that, livepass will use its proprietary technology to share the information with the client company. This ensures high security and compliance without compromising the customer experience.
このアーキテクチャーは、複数の特許技術として保護されている、あるいは特許出願中の製品で構成されており、今後の国内外での事業展開において大きな競争優位性をもたらします。
さらに、動画の自動生成やFAQの自動回答は業界内でコモディティ化しつつあります、 ライブパス has clearly differentiated itself as a company that offers a “human-like, comfortable customer service experience” by providing an integrated support system that combines consulting and creativity.
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