English 
“Haihaimail,” an email marketing service provided by 株式会社ラクス., Ltd., will begin offering “AI Help,” an AI support service in June 2025, in which AI will answer inquiries from customers using “Haihaimail” about how to use the service, etc.
問い合わせの迅速化で顧客の待ち時間を短縮
The support desk for “HaihaiMail,” which has been adopted by over 10,000 companies, receives over 13,000 inquiries per year.
これまでは、カスタマーサクセススタッフが1件1件対応しておりましたが、ピーク時や営業時間外には、お客様をお待たせしてしまうこともございました。また、常設のサポートサイトでは、お客様ご自身で不安や疑問を解決することが難しいというご意見をいただいておりました。これらの課題を解決し、お客さまの利便性をさらに向上させるため、生成型AIを活用したサポートサービスを開発しました。
こちらもお読みください： エリーザ、三井住友サポート向けGenAIの結果を発表
“Haihaimail” is a service that provides practical know-how by applying the science of email marketing.
It researches and verifies email marketing trends and examples, and provides proven operational know-how and success stories through its service, “Haihaimail.” It also aims to maximize the results for all its customers by providing after-sales support to ensure that the know-how is utilized to achieve results, and by constantly analyzing the success stories and product improvement requests of the companies that have adopted the service, and providing feedback to the service.
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