イレブンラボ、Cisco Webex AIエージェントの音声技術を強化

ElevenLabs, a leading voice AI company, is pleased to announce that it will provide its voice technology to Cisco Systems’ Webex AI Agent.

Customer support services using voice AI (AI agents) are rapidly spreading globally these days. Eleven Labs believes that it is important for all of these services to be able to respond with a “natural and expressive voice”. With this introduction, the AI ​​agents will be able to provide higher customer value and results with a human-like and expressive voice. Through our partnership with industry-leading Cisco Systems, we will contribute to improving the quality of voice customer support in companies.

従来のチャットボットでは、柔軟性に欠ける対応や自然言語の理解不足により、お客様をイライラさせてきました。WebexのAIエージェントは、大規模言語モデル（LLM）を使用して、個々のニーズを理解し、過去の履歴を記憶し、好みに応じてその場で応答することで、より人間に近い体験を提供します。

- 広告

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このサービスを イレブンラボ‘ voice technology, Webex AI agents can deliver human-like intonation, inflection and rhythm, making conversations feel like they’re talking to a real person. In addition, the voice AI can read the customer’s emotional state and respond appropriately to each situation. It can speak with a warm, welcoming, empathetic or serious tone as needed.

This new partnership combines advanced voice technology with Cisco’s flexible, multi-channel capabilities, an intuitive design and tools that seamlessly adapt to the changing needs of businesses, and enables integration with critical back-end systems such as enterprise knowledge spaces, CRM, ERP and HR platforms.

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