{"id":4879,"date":"2025-01-23T12:50:22","date_gmt":"2025-01-23T12:50:22","guid":{"rendered":"https:\/\/itbt-staging-68b209.ingress-earth.ewp.live\/?p=4879"},"modified":"2025-04-16T16:04:47","modified_gmt":"2025-04-16T16:04:47","slug":"nitori-introduces-call-analysis-ai-for-contact-centers-provided-by-revcom-and-comdesign","status":"publish","type":"post","link":"https:\/\/demo.itbusinesstoday.com\/ja\/martech\/cloud-communications-martech\/nitori-introduces-call-analysis-ai-for-contact-centers-provided-by-revcom-and-comdesign\/","title":{"rendered":"\u30cb\u30c8\u30ea\u3001\u30ec\u30d6\u30b3\u30e0\u3068\u30b3\u30e0\u30c7\u30b6\u30a4\u30f3\u304c\u63d0\u4f9b\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u901a\u8a71\u5206\u6790AI\u3092\u5c0e\u5165"},"content":{"rendered":"<p>\u682a\u5f0f\u4f1a\u793e\u30cb\u30c8\u30ea\u306f\u3001\u682a\u5f0f\u4f1a\u793e\u30ec\u30d6\u30b3\u30e0\u304c\u63d0\u4f9b\u3059\u308b\u96fb\u8a71\u5206\u6790AI\u300cMiiTel Phone\u300d\u3068\u3001\u682a\u5f0f\u4f1a\u793e\u30b3\u30e0\u30c7\u30b6\u30a4\u30f3\u304c\u63d0\u4f9b\u3059\u308b\u300cCT-e1\/SaaS\u300d\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u901a\u8a71\u5206\u6790AI\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30cb\u30c8\u30ea\u306e\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u63a8\u9032\u3057\u307e\u3059\u3002<\/p>\n<div class=\"pr-img\">\n<p>\"MiiTel\u96fb\u8a71 \"\u306f\u3001\u30ec\u30d6\u30b3\u30e0\u304c\u63d0\u4f9b\u3059\u308b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u304a\u3051\u308b\u4f1a\u8a71\u5185\u5bb9\u3092\u5206\u6790\u3057\u3001\u7cbe\u5ea6\u306e\u9ad8\u3044\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u884c\u3046\u65e5\u672c\u8a9e\u97f3\u58f0\u5206\u6790AI\u96fb\u8a71\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u9867\u5ba2\u3084\u30b9\u30bf\u30c3\u30d5\u304c\u300c\u4f55\u3092\u300d\u300c\u3069\u306e\u3088\u3046\u306b\u300d\u8a71\u3057\u3066\u3044\u308b\u306e\u304b\u308f\u304b\u3089\u306a\u3044\u3068\u3044\u3046\u30d6\u30e9\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u300cCT<\/p>\n<p>-e1\/SaaS\u300d\u306f\u3001\u30b3\u30e0\u30c7\u30b6\u30a4\u30f3\u304c\u63d0\u4f9b\u3059\u308b\u30af\u30e9\u30a6\u30c9\u578bCTI\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u30af\u30e9\u30a6\u30c9\u578b\u30b5\u30fc\u30d3\u30b9\u306e\u30e1\u30ea\u30c3\u30c8\u3067\u3042\u308b\u300c\u4f4e\u30b3\u30b9\u30c8\u300d\u300c\u5c02\u7528\u8a2d\u5099\u4e0d\u8981\u300d\u306b\u52a0\u3048\u3001\u300c\u6a5f\u80fd\u306e\u7db2\u7f85\u6027\u304c\u9ad8\u3044\u300d\u300c\u5c0e\u5165\u4f01\u696d\u3054\u3068\u306b\u67d4\u8edf\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u300d\u3068\u3044\u3046\u7279\u5fb4\u3092\u6301\u3061\u3001\u7d2f\u8a081,745\u30c6\u30ca\u30f3\u30c8\u300131,000\u793e\u4ee5\u4e0a\u306e\u5c0e\u5165\u5b9f\u7e3e\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u4e0b\u3067<\/p>\n<p>\u30cb\u30c8\u30ea\u306f\u3001\u300c\u88fd\u9020\u30fb\u7269\u6d41\u30fbIT\u5c0f\u58f2\u696d\u300d\u3068\u3044\u3046\u30e6\u30cb\u30fc\u30af\u306a\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u3067\u30012032\u5e74\u30d3\u30b8\u30e7\u30f3\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306bIT\u3092\u91cd\u8981\u306a\u8981\u7d20\u3068\u4f4d\u7f6e\u3065\u3051\u3066\u3044\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u300124\u6642\u9593365\u65e5\uff08\u6709\u4eba\u5bfe\u5fdc\u304c\u4e0d\u53ef\u80fd\u306a\u6642\u9593\u5e2f\u3082\uff09\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u300c\u81ea\u5b85\u3067\u76f8\u8ac7\u3057\u305f\u3044\u300d\u3068\u3044\u3046\u304a\u5ba2\u69d8\u306e\u3054\u8981\u671b\u306b\u304a\u5fdc\u3048\u3059\u308b\u305f\u3081\u3001\u5bb6\u5177\u3084\u5bb6\u96fb\u3001\u30a4\u30f3\u30c6\u30ea\u30a2\u30b3\u30fc\u30c7\u30a3\u30cd\u30fc\u30c8\u306a\u3069\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u76f8\u8ac7\u3067\u304d\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n<div><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000274.000037840.html\">PR TIMES<\/a><\/strong><\/div>","protected":false},"excerpt":{"rendered":"<p>Nitori Co., Ltd. has introduced a call analysis AI for contact centers that combines the telephone analysis AI &#8220;MiiTel Phone&#8221; provided by RevComm Inc. and &#8220;CT-e1\/SaaS&#8221; provided by Comdesign Inc. This will advance Nitori&#8217;s &#8220;contact center&#8221; project. &#8220;MiiTel Phone&#8221; is a Japanese voice analysis AI telephone service provided by Revcom that analyzes the content of conversations in contact center operations and provides highly accurate feedback. It solves the black box problem of not knowing &#8220;what&#8221; and &#8220;how&#8221; customers and staff are talking, and improves customer satisfaction in contact centers. &#8220;CT -e1\/SaaS&#8221; is a cloud-based CTI service provided by Comdesign. In addition to the benefits of cloud-based services such as low [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":4888,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,189,207,211,92,237],"tags":[114,476,105,343,106,475],"ppma_author":[205],"class_list":["post-4879","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-cloud-communications-martech","category-international","category-japan","category-martech","category-news","tag-cloud-service","tag-contact-centers","tag-itbusinesstoday","tag-martech","tag-news","tag-nitori"],"yoast_head":"<!-- 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