Tag: contact centers

NEC Corporation will launch its new AI-powered solution, NEC Communication Agent, in May 2025. This AI tool helps…

Masterpiece Group Inc. will begin offering a contact center-specialized AI agent in conjunction with "AI-BPO," an AI SaaS…

TMJ Co., Ltd., a Secom Group company that develops and operates contact centers and back offices (business processing…

Kindrill Japan Co., Ltd. has developed an automatic FAQ generation system that utilizes generative AI and has begun…

Nitori Co., Ltd. has introduced a call analysis AI for contact centers that combines the telephone analysis AI…