Tag: Customer Experience

OPT, FeliCa launch CRM tool Linking LTV to In-store sales

OPT Inc. and FeliCa Networks have jointly launched a new CRM solution designed to extend Lifetime Value (LTV)…

ELYZA reveals GenAI results for Sumitomo Mitsui Support

ELYZA Inc., which promotes the social implementation of large-scale language models (LLM), has been providing generative AI using…

ENECHANGE adds MCP call feature to Slack Bot Collmbo

ENECHANGE Inc. is pleased to announce that it has added a new external tool integration function using MCP…

LINE WORKS launches “CX Talk” for streamlined inquiries

LINE WORKS Corporation, a provider of the business communication tool “LINE WORKS” and various AI products, is pleased…

Eleven Labs With Spark+ Launches Japanese Voice AI

Eleven Labs Japan and Spark+ Inc. have announced a joint initiative to develop a Japanese-specialized voice AI solution…

NICE and AWS partner to simplify enterprise AI automation

NICE announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS). The collaboration will tightly integrate…

ReviCo and GENIEE SEARCH Partner to Use Reviews for Search

We are pleased to announce that "ReviCo", a review marketing platform provided by ReviCo Inc., and "GENIEE SEARCH",…

ValorizeAI Raises 35 Million Yen Funding for AI Sales BPO

ValorizeAI Inc. is pleased to announce that it has raised a total of 35 million yen in pre-seed…

Japan System Adds AI Help Desk to JTB-CWT’s Bizvance

Japan System Co., Ltd. ServiceNow Japan LLC and JTB Business Travel Solutions, Inc. (JTB-CWT) have announced a new…

Yamashita PMC with Ricoh to boost facility management

Yamashita PMC Co., Ltd. and Ricoh Co., Ltd. are pleased to announce that they have begun a collaboration…

JCOM and Foonz’s “Sokucom” Boosts Sales and Service

Foonz Inc., which provides the omni-channel communication platform "Sokucom," has disclosed a successful case study of JCOM Inc.,…

HOUSEI Inc Releases AI Chat BI Tool “imprai ezBI” Ver1.1

HOUSEI Inc., a technology company that provides AI and DX solutions, is pleased to announce that it has…

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