Tag: CX

The Generative AI Co-Creation Lab., an initiative of BELLSYSTEM24, Inc., has begun offering "Hitotonari AI", a service that…

HEAVEN Japan Co., Ltd. has partnered with Feedforce Group Inc. to begin providing new support for improving customer…

DocuSign Japan K.K. has launched "DocuSign IAM for CX" in Japan. They are a leader in Intelligent Agreement…

Kindrill Japan Co., Ltd. has developed an automatic FAQ generation system that utilizes generative AI and has begun…

Gainsight, the leading Customer Success Platform, announced the acquisition of Skilljar, a leading external training LMS (Learning Management…

Ozvision Co., Ltd., which operates businesses mainly including the points site "Hapitas" with over 5.5 million users and…

AnyMind Group Inc. has begun offering AI customer service agents for its conversational commerce platform "AnyChat". This enables…

Qualtrics held its annual event, "Qualtrics X4 2025: The Experience Management Summit," from March 18 to 20 in…

BIGLOBE announced that it has introduced a voice analysis service for call centers that uses Google Cloud's AI…

OPT, Inc., which leads its clients' business growth through LTVM and has its purpose of "bringing about industrial…

VOC AI Inc. has released a new feature , "Multi-Agent," for its customer support AI chatbot, "VOC.AI |…

Digital Human Inc. is pleased to announce that it has jointly developed the digital human "Nagisa" with KDDI…