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HCLTech, a leading global technology company, announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact center solutions. HCLTech will…
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BIZTEL and Dr.Tel Partner to Enhance Call Center Quality
Link Co., Ltd., the developer of the cloud-based CTI/call center system "BIZTEL,"…
Dialpad debuts AI-driven communication platform in Japan
Dialpad, Inc., which provides an AI-powered customer communications platform, has announced that…
VELUX Japan Debuts SELFBOT, Its First GenAI Chatbot
Nippon VELUX Co., Ltd., a specialist skylight manufacturer, has decided to introduce…
LINE Yahoo Japan Launches Ad Monetization for Mini App
LINE Yahoo Japan Corporation will begin offering a monetization feature through in-app…
UNICORN Inc with IM-DMP Developer Intimate Merger
UNICORN Inc., a subsidiary of Adways Inc., has begun coordinating audience data…
Netyear Group Corp Partners with Braze for CX Platform
Netyear Group Corporation, which supports corporate marketing activities by utilizing generative AI,…
VOICHAT adds BPO support to boost web customer service
VOICHAT Inc. has launched a new “Handled Customer Service BPO Plan” for…
MetricWorks Receives TikTok Marketing Partner Status
MetricWorks Japan Co., Ltd., a joint venture between UNICORN Inc., a subsidiary…
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