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HCLTech, a leading global technology company, announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact center solutions. HCLTech will…
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Emotion AI in CX: The New Rules of Customer Journey Mapping
What if every customer journey map you’ve relied on so far was…
Rakus brings Mail Dealer and Haihai Mail into Rakuraku Cloud
Rakus Co., Ltd. has announced it will combine its inquiry management system,…
Japan’s Retail Revolution: How Generative AI Is Rewriting Consumer Personalization
The service culture in Japan has reached worldwide fame, with each interaction…
Grams Introduces “heroshot” AI for E-Commerce Content
Grams Inc., a subsidiary of Caster Inc., has launched “heroshot,” a web…
Helpfeel Unveils Beta of AI-Powered Article Search API
Helpfeel Inc., which provides an "AI knowledge data platform" that strengthens corporate…
TNL Mediagene & Geniee form alliance for “Cr.ED” solution
TNL Mediagene, a Tokyo-based next-generation digital media and data group, has announced…
Zeals Debuts AI Customer Service on LINE for au Shop
ZEALS Inc., a provider of customer service AI agents, is pleased to…
Commune Launches CLG Partners, a Trust-Driven Service
Commune Inc., the provider of "Commune," a platform that fosters trust through…
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