English 
Medley Inc. has developed a new “AI assist function” for its dispensing product “MEDIXS” on “MEDLEY AI CLOUD,” a next-generation medical platform that connects medical institutions with patients and consumers, and will begin offering it sequentially.
AIを活用した調剤薬局のデジタルトランスフォーメーションを推進することで、多くの薬剤師が抱える業務上の課題を解決し、業務の効率化を図るとともに、薬局を利用する患者さんのエクスペリエンスの向上を目指します。
As the shortage of medical and healthcare personnel becomes more serious, improving operational efficiency through the promotion of digital transformation and other measures has become an urgent issue in Japan’s medical fields.
こちらもお読みください： シノベイト・ジャパン、スタンフォード大学PASCLと提携
In addition, dispensing pharmacies are expected to play a part in local medical care as “family pharmacies” that support patients’ health through communication that makes use of their expertise in the dispensing field, as the 2022 revision of dispensing fees will expand the evaluation of interpersonal interactions at pharmacies.
が最近実施した調査*1では メドレー targeting pharmacists working at dispensing pharmacies, more than 80% of pharmacists felt that they had challenges in dispensing work and interpersonal work, with nearly half of them citing challenges such as “I am sometimes unable to effectively communicate the matters that need to be confirmed when interviewing patients, or I am at risk of missing something (56.1%),” “I am sometimes unable to properly conduct pharmaceutical analysis or consideration of prescription contents myself, or am unable to analyze or judge them immediately (50.7%),” and “It takes a long time to create medication histories (49.2%).”
Furthermore, when it comes to interpersonal work, there is variation in the knowledge and experience of pharmacists, and more than half of them feel that they are not able to provide consistent quality of care to patients. Regardless of years of employment, many pharmacists see the issue of “taking too much time to analyze, evaluate, and extract important points” when providing medication instructions, which results in long waiting times for patients.
また、半数近くの薬剤師が、ポリファーマシーによる副作用リスクの確認や、問診を含めた患者からの必要な情報取得をサポートする調剤薬局向けのシステムを望んでいることがわかりました。多くの薬剤師が、デジタル変革によって専門性の高い業務を効率化しつつ、勤続年数や経験に関わらず、一貫した質の患者体験を提供したいと考えていることがわかりました。
メディックスでは、こうした現場のニーズを踏まえ、調剤業務の中で最も手間のかかる部分を効率化するAI支援機能を開発し、順次展開していきます。その結果、薬剤師の業務負担を軽減するだけでなく、専門知識を発揮しやすくなり、繁忙期や調剤薬局勤務経験の浅い薬剤師でも、スムーズで安定した品質の対人サービスを提供できるようになります。
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