English 
CBASE Corporation, which operates the HR Survey Cloud Service and has the mission of “updating everyone, organizations, and society through feedback and dialogue,” has released an interview about the implementation of the 360-degree feedback system “CBASE 360°” by Qualica Inc., a member of the TIS Intec Group.
世界的な建設・鉱山機械メーカーであるコマツの情報システム部門からスタートし、現在はTISインテックグループの一員として、製造業、外食・小売業、サービス業を中心に、情報システムの企画・設計からコンサルティング、運用・保守までを手がける同社。2023年に社長に就任した阿久津昭昭昭氏の発案で360度フィードバックを導入し、2度の導入を経て社内に現れた変化と、率直なフィードバックを得るための手法についてお話いただきました。
Background to the introduction of “CBASE 360°” and expected effects
上司に意見や意思を伝えにくい社風があり、部下からのフィードバックがわかりにくいという課題があり、その解決策として360度フィードバックを導入したそうです。上司が部下の気持ちを知る機会を作り、マネジメントの質の向上につなげるためです。
When they actually carried out the survey, they found that while department heads and above had high scores for “job satisfaction,” the scores for those below them were significantly lower. They felt that it was necessary to first create an open environment where people could speak frankly and build trust between superiors and subordinates, and then raise the job satisfaction scores of members below the department head level, so they began promoting 360-degree feedback measures.
In addition, the current president took office in 2023, and the call for executives to implement 360-degree evaluations has been the source of the company’s success. The initiative is now in its second year, and changes are beginning to occur among the executives and department heads who were the subject of feedback in the first year. In the second year, the target group was expanded to include general managers, and it is expected that the third year will be the year in which it will become clear whether these people will be able to change their behavior, and the company will continue to focus on efforts to foster an even more effective feedback culture.
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