LINEワークス、問い合わせを効率化する「CXトーク」を開始

ビジネスコミュニケーションツール「LINE WORKS」や各種AI製品を提供するLINE WORKS株式会社は、「LINE WORKS」上で問い合わせを一元管理できる新オプション「CXトーク」を本日より提供開始いたします。

The number of “LINE WORKS” users has exceeded 5.2 million (as of January 2025), with 2 million users among LINE WORKS users and 36 million users through external chat integration with LINE (both as of March 2025).

現在、LINE WORKSでは社内外との活発なコミュニケーションが日々行われています。中でも最も多いのが、問い合わせに対する回答です。

- 広告

こちらもお読みください： イレブンラボ、Spark+と共同で日本語音声AIの提供を開始

When handling inquiries on “LINE WORKS,” many internal inquiries were handled through individual chats, which led to a concentration of inquiries on one person, increasing the workload, and resulting in issues such as missed responses and lack of information sharing. In addition, when communicating with external parties, there were cases where different tools had to be used depending on the recipient, such as “LINE WORKS” chats, LINE (external chat integration), and email.
By utilizing “CX Talk,” a new option for “LINE WORKS,” these issues can be resolved, reducing the complexity of responses and the hassle of sharing, contributing to faster responses and improved customer experience (CX).

CXトークの特徴

The new option “CX Talk” allows you to receive inquiries from various channels on “LINE WORKS.”

Currently, it supports four channels: “Inquiries from within LINE WORKS,” “Email,” “LINE Official Account,” and “External LINE WORKS,” and plans to expand the scope of support in the future.

チームが1件の問い合わせに対応

- お問い合わせは個別ではなく、複数名で対応可能です。

1対1の対応で発生する対応負荷の集中、情報の断片化、対応漏れを解消します。

- 広告

チームで共有し、効率的に問い合わせに対応します。

お問い合わせはLINE WORKSに集約

CX Talkで従業員からの質問と顧客からの問い合わせを一元管理

問い合わせが1つのツールで対応できるため、管理の分散が解消されます。

様々なチャンネルに対応

様々な問い合わせチャネルに対応 ラインワークスメール、LINEなど

– Response history can be centrally managed regardless of the channel through which inquiries are received.

ソース PRタイムズ