English 
ソフトウ株式会社, which provides the AI automatic telephone answering service “Mirai AI,” has obtained a patent for technology related to a telephone handling program that automatically handles telephone calls without human intervention.
この特許技術の特徴
同じ名字の人が複数いても、部署名や役職名からAIが担当者を特定。さらに、電話を転送する前に担当者の在席状況を確認し、人間らしい配慮のある対応を行います。
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Background of development: The issue of “telephone handling” that many companies face
In many companies, the typical workflow is for someone to answer calls to the main phone line and then transfer them to a specialist. However, “human transfer” is an inefficient process that interrupts core business operations, and also incurs the cost of assigning specialized staff. Furthermore, with the spread of telework, there are more cases where staff are not in the office, making call transfer work even more complicated. We have begun developing this technology to use AI to solve these challenges in modern business situations.
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