キヤノンITS、PagerDutyを導入してインシデントレスポンスを改善

キヤノンITソリューションズ. (Canon ITS) announced on the 26th that it will begin offering PagerDuty Inc.’s incident management service as the latest addition to its security operations services for its IT infrastructure service, SOLTAGE . Pricing is subject to individual quotes. PagerDuty is a solution that ensures accurate notification of the appropriate personnel when a system anomaly occurs, accelerating incident response. It centrally manages the entire process, from understanding the situation at the time of an incident to team collaboration and resolution, reducing the time spent searching for the right person to respond and redundantly checking the situation, and supporting rapid recovery.

具体的には、業務シフトや専門性に応じて、システムの異常対応要員を自動的に配置・管理するサービス。適切な担当者が適切なタイミングで対応できる体制を構築することで、迅速な対応と業務負荷の軽減を実現。また、SMS、電話、プッシュ通知、メールなど複数のチャネルで、特定の担当者に連絡がつくまで継続的に通知を送る仕組みを搭載。応答がない場合は、自動的に次の担当者に処理をエスカレーションします。.

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Furthermore, it visualizes incident frequency, time to resolution (MTTR), and personnel workload, promoting continuous improvement of operational processes. In addition, by linking with the optional service “AIOps,” it is possible to use AI to group alerts and reduce noise based on massive amounts of operational data, ensuring that only important incidents are notified to the responsible person.

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ソース ヤフー