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カスタマー・エクスペリエンス
The Generative AI Co-Creation Lab., an initiative of BELLSYSTEM24, Inc., has begun offering "Hitotonari AI", a service that uses generative AI to infer customer needs from VOC (voice of the…
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NECプラットフォームズ、UNIVERGE BLUEにキャリア接続機能を追加
NEC Platforms will begin offering a direct connection model for its UNIVERGE…
Sky、AIが支援するSKYSEA Client View Ver.21を発表
Sky has launched SKYSEA Client View Ver.21. This latest version of their…
NTT-AT、Globejoyアシスタントの対面版を提供開始
NTT Advanced Technology Corporation will begin offering a face-to-face version of its…
ユナイテッドアローズが「メールディーラー」サービスを開始
United Arrows Co., Ltd. has introduced Mail Dealer, an email sharing and…
プロディライト、高度な通話管理でTelfulを拡張
Prodilight has rolled out new updates to its telephone management service, Telful…
CTC、CXおよびセルフヘルプサイト向けにRightTouch Cloudを提供
ITOCHU Techno-Solutions Corporation (CTC) announced that it has signed a distributorship agreement…
ライトタッチと伊藤忠テクノソリューションズがCXで協業
cInc., which is transforming customer support with data and AI, is collaborating…
AIデータがAssistPro IDXでサポートナレッジDBを提供開始
AI Data Corporation has launched a knowledge database for customer support. It's…
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